| 1 |
Will my flowers or gift be delivered with a message? |
| 2 |
Is there a limit to how long my message can be? |
| 3 |
Can I send an order anonymously? |
| 4 |
I have forgotten my password - what should I do? |
| 5 |
How will I be reminded of my password? |
| 6 |
How long will it take to receive a reminder of my password? |
| 7 |
I requested a password reminder but have not received anything? |
| 8 |
Can I place an order for delivery some time in the future? |
| 9 |
I have received a voucher or offer code - how do I apply this to my order? |
| 10 |
Can I place my order over the telephone? |
| 11 |
How can I cancel an order? |
| 12 |
How do I amend an order? |
| 13 |
I have cancelled my order/been issued a refund. When will this show on my statement? |
| 14 |
What should I do if my credit card payment fails? |
| |
|
| 1 |
Will my flowers or gift be delivered with a message?
Yes, when placing an order you will be given the option to include a message with your gift. You will be asked for your message during the checkout process. |
| |
Back to top |
| 2 |
Is there a limit to how long my message can be?
We ask that all messages are below 255 characters, to ensure that they fit neatly on our message cards. |
| |
Back to top |
| 3 |
Can I send an order anonymously?
We respect the privacy of our customers. We will only ever disclose the contents of the message card to the recipient. If you do not include your name on the card (which can be even be left completely blank if you wish), the recipient will not know who the flowers are from. If the recipient should contact us to enquire, please rest assured that we will not disclose your personal details and will reiterate to the customer that we can only disclose the contents of the customer specified message card. |
| |
Back to top |
| 4 |
I have forgotten my password - what should I do?
When required to enter your password, you will also be able to request a password reminder. Please look for the "forgotten password" or "password reminder" link whenever you are required to log in. |
| |
Back to top |
| 5 |
How will I be reminded of my password?
Your password will be emailed to you, at the address used to create your account. If you have changed your email address, please set up a new account. |
| |
Back to top |
| 6 |
How long will it take to receive a reminder of my password?
Passwords reminders are sent out straight away and are usually received instantly. Any delay in receiving your password will usually be due to issues with your email provider. |
| |
Back to top |
| 7 |
I requested a password reminder but have not received anything?
This may be due to technical problems with your email provider. If after a couple of hours, you have still not received your password, please request another reminder. Be sure to double check your email address. |
| |
Back to top |
| 8 |
Can I place an order for delivery some time in the future?
Yes, you can order up to 12 months in advance if you wish. |
| |
Back to top |
| 9 |
I have received a voucher or offer code - how do I apply this to my order?
You will be given a chance to add this voucher code to your order on the "shopping cart" page, before proceeding with payment. |
| |
Back to top |
| 10 |
Can I place my order over the telephone?
As an online company, we do not operate a traditional “call centre” or telephone ordering facility. By not maintaining a large call centre, we are able to pass on excellent savings to our customers as reflected in the fantastic prices and special offers we regularly promote. Inbound calls are reserved for business development and licensing enquiries. Any calls which result in an order being taken over the telephone will be liable for an additional telephone ordering surcharge. We politely ask that customers place their orders via the website and where necessary email support@iflorist.co.uk.
|
| |
Back to top |
| 11 |
How can I cancel and order?
Because our florists have to purchase flowers especially for many orders, it is often extremely difficult to cancel an order. Similarly, courier delivered lines are often picked and packed the afternoon of the day prior to delivery, and are in transit shortly after. We therefore require a minimum notice period of 24 hours in order to cancel an order. During peak events however, such as Christmas, Valentine's Day and Mothers Day, we require at least 2 business days notice. Accordingly, we are therefore unable to cancel and refund orders when a request is made outside of these notice periods. |
| |
Back to top |
| 12 |
How do I amend an order?
We typically need 24 hours notice to amend the details of an order. During peak events however, such as Christmas, Valentine's Day and Mothers Day, we typically require at least 2 business days notice to make any such changes. Note also that we are unable to make changes to an order once it has been dispatched from either our central dispatch point, or our local florists shop. To make changes to your order, please email the necessary amendments and your order number to us via support@iflorist.co.uk. |
| |
Back to top |
| 13 |
I have cancelled my order/been issued a refund. When will this show on my statement?
We usually issue refunds immediately, however many credit card companies, banks and building societies impose a delay in transferring the funds to your account. This is typically between 2-5 working days, but can take as long as 10 days in some cases. If you have not received your refund after 10 days, please contact us via support@iflorist.co.uk. |
| |
Back to top |
| 14 |
What should I do if my credit card payment fails?
In the unlikely event that you should receive an error when trying to pay for your order, your details will be stored securely on our system but no money will be taken from your card. You may then reattempt payment, making sure to enter the correct details.
If payment fails again, it is likely that you have insufficient funds in your account. You are free to try another card if you wish, or terminate the order process until such a time that payment can be completed. Your order will not be executed and you will not be charged. |
| |
Back to top |
Ordering flowers and gifts through the iflorist website couldn't be easier. We have gone to great lengths to ensure that the ordering and payment process is as simple, easy-to-use and streamlined as possible. If however you should find yourself having trouble, we have compiled a comprehensive list of frequently asked questions and answers for your convenience.
